Computer Support

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No matter which computer brand you are using, you can avail enhanced computer support from several technical firms that provide specialized services to solve all problems related to your computer. Through Internet, you can have access to several services like, virus and spyware removal, configuration of hard driver, driver update, PC optimization, etc.

are several problems, which you might encounter while working on your computer. Sometimes your computer shuts downs randomly and doesn’t start, applications fails to install or your computer has been detected with malicious software, etc. Sometimes you have some queries and look out for someone who can resolve them all. Whatever your problem is, they can be easily resolved by contacting any reliable computer support center.

With an easy accessibility to computer support services through various technical firms has made it quite easier for the users to resolve all issues related to their computer. There are several computer support centers that provide high quality and reliable technical support to repair computer. No matter which computer brand you are using, you can avail enhanced computer support from these firms. Most of the users look for the specialized computer support centers, as every product has its own difficulties and technicalities. If you are looking for the specialized services, several manufacturers provide support services to deal with problems encountered in their particular model.

These technical firms hire tech experts with vast experience who are capable in resolving all computer related issues. Whatever your queries are, tech experts provide appropriate computer support ranging from huge crash to application installation. Availing services from these technical firms is quite simple; give them the permission to connect you remotely via the Internet, and they will provide enhanced computer support at the comfort of home.

These tech experts not only answer your technical queries, but also troubleshoot errors as well as resolve issues related to your computer. They will make a diagnosis, troubleshoot errors and optimize the resources of your computer to get the best speed and performance. Through various technical firms, you can have access to several services like, virus and spyware removal, configuration of hard driver, driver update, PC optimization, etc.

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Dial iYogi’s toll free number to access 24/7 online computer repair services.

With the advancement in the technology each day, the ways of providing customer support have also changed. Now, the Internet has become the strongest medium of communication and iYogi has adopted this tool as its medium to render world class computer repair services to its clients based across the globe.

You can access iYogi’s computer repair services at any hour of the day as its tech experts work round the clock to provide you world class computer repair services. At iYogi, you get perfect assistance for:

• Installation and re-installation of software

• Troubleshooting

• Configuring settings for Internet, e-mail, Office suite

• Windows updates

• Virus removal

• Installation of antivirus, antispyware

• PC optimization

• Data recovery

How do they do it?

iYogi is no doubt a technical leader, which has always tried its level best in providing utmost satisfaction with its computer repair services. This is why it has adopted the latest yet most simple tool for executing its services i.e. the Internet. When you call iYogi, a tech expert lend patient ear to your problem, and then establish remote connection with your computer. From there onwards, the technician assisting you takes the full control over your computer and all you are asked to do is to just sit back and relax. Once the remote desktop connection is established with your due permission, the technician diagnoses the entire computer thoroughly to find out the root cause of the problem. Further, making use of the latest tools and software, the technician fixes your technical issues instantly.

The best part of iYogi’s computer services is its unlimited support plan. By making a payment of just $139.99, you can access computer repair services for an entire year. Isn’t that too economical? Adding on, iYogi has perfect resources to provide assistance in fixing laptop or desktop of any brand, including HP, Sony, Panasonic, Toshiba, Compaq, Gateway and many more.

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iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi. iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances. Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said, "This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers." "We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses", added Challu. With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders. "I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners", said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi. ABOUT IYOGI Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.co.uk. ABOUT CLEAN MACHINE Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com. CONTACT: iYogi Contact Vishal Dhar President Marketing iYogi Inc. Phone: 212 229 0901 Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.

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Identifying Unknown hardware Problems and troubleshooting them

Hardware problems are quite difficult to tackle, worse if under Windows. Windows is very nasty when it comes to hardware.

Identifying problem in computer hardware
Always calm down. Try to solve the problem yourself before resolving to formatting or sending to your computer dealer. First, know what's happening and the cause of it. In my case, the installation must have overwrite my old setting and replaced the wrong file. There must be a reason why Windows is acting improperly.

Logging Back On
First, try to log back on. If you can't log into Windows, don't panic. Restart the computer. When the text "Starting Windows 98..." appears, press F8. A menu will appear. Choose "Safe Mode" to continue. Safe mode will take some time to load. When you are in Windows, go to Control Panel, System. Click on the Device Manager tab. Find the faulty hardware driver and delete it. Open autoexec.bat and config.sys (both are hidden files in your root directory) with notepad. If the hardware is a CD-ROM or sound card, it will probably write add some lines. Check whether there are backup file (autoexec.bak, autoexec.b~k e.g.) since most installation will back up the two important files. If there is, simply replace them with the backup files. If there isn't, put "REM " in front of every line that loads the hardware.

Hardware Repair
When you restart, your computer is probably ok, since you have deleted all instances of the hardware drivers. But the hardware isn't functioning. re-install the hardware drivers, restart and you're done! If the problem persists, your probably have a system conflict go to the next page for more.

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Self to Do Computer Troubleshooting Tips
Top five steps to stay secure on Internet
Increase your internet speed by 20 percent

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Do 10 things for your computer maintenance

When most computer consumers talk about basic computer maintenance tips, they are usually referring to doing things like defragmentation, file and folder cleanup, and software and driver updates - however there is one other crucial piece of the puzzle that most people are missing, and it is the piece that can have the biggest effect on how well your computer performs.

While things like defragging and file/folder cleanup can increase your computer's performance slightly, cleaning out your computer's registry of corrupt and outdated entries can do wonders for it.

Your computer's registry contains information about almost everything on your computer - from software to hardware, to drivers and DLLs and if it is not functioning properly and contains numerous corrupt entries, it will severely affect your computer's ability to process information and perform tasks in a timely manner.

The reason your registry becomes corrupt is simply due to normal usage. When you install a program, uninstall an old one, update drivers, delete folders or files, or perform other updates, all of that information is stored in the registry. Unfortunately, as all of these tasks are performed, not all of the entries within the registry are updated correctly or removed if they are no longer used.

This results in a much larger database of information that your operating system needs to slug through in order to find what it needs to run tasks and programs which essentially means a slower response time.

Below are things which you should do for your computer maintenance

Shut Down Safely
File Maintenance
Keep Bad Stuff Away
Backup your data
Keep The PC Clean
Move & Position The PC
Ergonomics
Your PC Tune-Up

See Also
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Computer Support – MSCONFIG Command
PC Repair Services and Computer Support

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iYogi Create "Generation V" Tech Support Platform with the alliance of GlobalLogic

New York, NY - January 13, 2009 –iYogi (www.iyogi.net) today announced a software product development partnership with GlobalLogic Inc. to create a "Generation V" services platform for iYogi's proprietary technical support application framework, iMantra. The fastest growing direct-to-consumer and small business support brand from India, iYogi has more than 50,000 subscribers worldwide.

GlobalLogic, the leader in global software product development, will assist in the enhancement of iYogi's service delivery framework using best-of-breed Web 2.0 tools and applications. Some of the innovative features to be introduced through this software product development tie-up include an application that resides on the customer's desktop and provides integration with iMantra ("Support Dock") and a global MPLS-based IP transport platform that provides customers with the instant deployment of remote access and voice-based support with a single click. This advanced implementation allows for integration with POS payment systems to facilitate real-time processing at the point of sale.

Uday Challu, co-founder and CEO of iYogi, said, "The partnership with GlobalLogic for software product development reiterates iYogi's commitment to offer affordable access to the highest quality technical support for home users and small businesses with disruptive applications and tools to manage their everyday technology needs. GlobalLogic's expertise will help us further enhance iYogi's widely acclaimed iMantra support platform with a new breed of applications and services, bringing us even closer to our customers".

iYogi provides live computer support for home and small business users globally for the technologies they use every day. iYogi's live 24/7 support extends to multiple brands of computers, software and peripherals. iYogi services also include virus removal, spyware removal, optimizing slow computer, setup, configuration and troubleshooting your computer and peripheral devices, issues or errors with software applications. Currently available to customers in the United States, United Kingdom, Canada, Australia and Singapore, iYogi is on an aggressive expansion spree, extending services to several new geographies in 2009. iYogi's Customer Satisfaction Rate of 93% and Resolution Rate of 84% ranks it as the highest bench marked company in the computer support industry.

Peter Harrison, CEO of GlobalLogic Inc., said, "We are excited about this partnership, which will enable us to bring our specialized skills across the full software product development life cycle to iYogi. Already a proven leader in delivering innovative product engineering services to Web 2.0 companies, GlobalLogic will help iYogi continue to deliver the effective solutions for which it has come to be known". In contrast to many firms that focus on IT services, GlobalLogic specializes in software product R&D for emerging and established technology companies. Its services include everything from market analysis and product conceptualization to product engineering, migration, testing and support. The company has received widespread recognition for innovation in software product R&D, including its InfoWorld award-winning platform for distributed Agile development (GlobalLogic Velocity) and GlobalLogic Version 1.0SM, an offering for both early and late-stage companies that has helped GlobalLogic clients launch innovative and disruptive technologies at major conferences such as Demofall-2008.

About iYogi

iYogi is the first direct-to-consumer and server support service from India. Providing an Annual Unlimited subscription to technical support for $139.99 per year, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and Singapore. Backed by Canaan Partners, Silicon Valley Bank and SAP Ventures, the company has been featured in MSNBC, ZDnet, Yahoo Finance and eWeek. It has also been declared a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia. For further information please visit (www.iyogi.net).

About GlobalLogic

The leading specialist in global software product development services, GlobalLogic Inc. partners with emerging and established technology companies to help them bring great software products to market in less time and at less cost. GlobalLogic has developed a unique joint-venture model of partnering with technology companies to create a dedicated global delivery center in the US, India, China, Ukraine and Israel to serve as a virtual extension of a client's local development team. In other cases where the client does not have any internal engineering staff, GlobalLogic provides a "fab less" partnership from the start, with GlobalLogic taking ownership of the product engineering, platform and architecture. This approach allows companies to focus on the other aspects of a successful product launch, such as strategy, marketing, customer acquisition, go-to-market challenges and the demands of ever-changing markets. By leveraging GlobalLogic's global facilities, world-class engineers and state-of-the-art tools and processes, companies can increase the quality of their software products while dramatically reducing timeliness and operating costs - often by 30 percent or more.

iYogi Contact

Vishal Dhar
President Marketing
iYogi Inc.
E-mail: awadhesh.singh@iyogi.net
Phone: 1-212-229-0901

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